Will my sessions be recorded?
No, there are no permanent records of the sessions.
Is online counseling private?
Yes, your privacy will be protected through HIPAA compliant technology. When using this HIPAA compliant technology you are able to speak confidentially with your counselor
Are there any safety issues that I should be aware of?
Yes; be aware of your surroundings, alert the counselor if your setting is no longer private, delete your texts and emails frequently, password protect your phone, and provide your address at the start of the session.
What if there is an emergency?
Always call 911 if there is an emergency or immediate risk of harm. Inform your counselor of your current address at the time of session in case emergencies arise during the online counseling appointment.
What if the technology fails during the session?
You can attempt to reconnect with your counselor in the online counseling session or call your counselor directly by phone. It is recommended that you do an internet connection pre-call test https://tokbox.com/developer/tools/precall/ to test your audio, video, and connection. Also consider using a computer with an ethernet cord, restarting your computer every couple of days, and closing additional programs that are not being used during the session. You can consult with your counselor and create a plan to prepare for potential interruptions to your online counseling session.
What hours are sessions available?
Online counseling sessions are conducted during business hours. Ask your counselor about their specific hours of availability.
Can I email and text my counselor?
Email and text cannot be guaranteed full confidentiality and cannot be the means of your online counseling session. However, you can authorize email and text to be used as another means of communication. Text and email can be used to coordinate appointments, share documents and resources, and provide small updates. We request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies. An immediate response cannot be guaranteed.
Is online counseling effective?
Yes, online counseling has been found to be as effective as face-to-face counseling for a wide range of problems. Some clients even report greater satisfaction with online counseling due to the confidentiality, convenience, and ease of maintaining a rhythm of counseling appointments.
Are there certain issues that are not appropriate for online counseling?
Yes, some client concerns are not appropriate for online counseling and need more intensive care, such as active suicidal ideation (intent to harm self), homicidal ideation (intent to harm another person), hallucinations (experience of stimuli that others do not experience), delusions (beliefs that differ from reality), and active addictions. If you regularly experience or anticipate emergencies that involve your counselor then it is recommended that you pursue in-person counseling.
Can I use online counseling only occasionally?
Yes, when scheduling your appointment, you can coordinate if you want the appointment to occur in the office or online. Occasional online counseling can be a beneficial option when you have medical or health concerns that would normally impact your appointments, inclement or hazardous weather, higher symptom severity, or out-of-town travel.
Do I need to live in the same state?
You need to be in a state in which your counselor is licensed to practice; this is due to many reasons of malpractice, liability, and knowledge of state laws. Consult with each individual counselor about their state licensees.
Can this work for me?
In order for this to be effective, you need to feel comfortable using technology and patient through possible technology disruptions.
3400 SE 196th Ave, Ste. 102
Camas, WA 98607